In my last post, I discussed how I stayed organized. I rely on a number of programs and apps to keep me organized and focused. In this second installment, I’ll share my technological old reliables. Evernote Like many of the apps and programs mentioned here, I use Evernote every single day and on every device I […]
How I Work – Part I
I really like Lifehacker’s How I Work series as because I like to know how people with different backgrounds and responsibilities are productive and do what they do. While I have not perfected how I work, I think that I am working more effectively and efficiently than ever before. Since Lifehacker hasn’t asked me how […]
The Importance of The Customer Experience Has Never Been Greater
For the past several years I have been saying that customer service and sales/marketing (strategies and tactics) will determine the extent of a company’s success. This is more important for smaller businesses that don’t have enormous and powerful brands. Simply put, because of companies like Apple, Uber and Amazon, to name a few, customer expectations have […]
Highlights from the Leadership Summit
If you don’t know by now, I am a big fan of Jack Daly , the world-renown expert on sales and company culture. Recently Jack mentioned his top takeways from attending the Leadership Summit presented by Fortune in his email newsletter. I thought his takeaways were terrific and succinct and as they were not available […]